Frequently Asked Questions
Shipping
What Shipping Methods Are Available?
Europe: Shipping is free for all paintings
Everywhere Else: Shipping costs range from $20.00 USD to $300.00 USD depending on the size of your artwork. If you would like to save on shipping costs, you can request for your painting to be removed from the frame – please email [email protected].
Do You Ship Internationally?
All paintings will be shipped within 4-7 business days of your order. You will receive an email notification with tracking number, once your painting has shipped.
How Long Will It Take To Get My Package?
Artworks shipped within Europe should arrive within 5-7 business days. International orders may take between 5-25 business days. Depending on your region and the time of year, some artworks may be delayed due to customs and holidays.
Payment
What Payment Methods Are Accepted?
Payment is currently only possible via PayPal. Alternatively, you can send me an email ([email protected]) with the painting you would like and I will arrange an invoice and receipt for you to pay through Square or Paypal.
Is Buying On-Line Safe?
For a secure and fair trade i accept only secured payment services.
Orders & Returns
How do I place an Order?
Do I need an account to place an order?
Yes. You can register here now.
How Do I Track My Order?
I will send you a tracking code via email.
How Can I Return a Product?
I want you to love your painting! So, if for any reason you are unhappy with your purchase, please contact me within 5 days of delivery and you can send the artwork back. Please note that buyers are responsible for the shipping costs of returning the item. The artwork must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging.
For lost or damaged artworks please send a photo of the damage, so that I can learn more about what went wrong with your particular shipment. You will be fully refunded or can make an exchange if such an event occurs.
